Pherone

For the U.S.A.:

• Priority Mail is $9.00 per order: Free when you order 2 or more items.
• First Class Mail is $5.00 per order: Free when you order 2 or more items.

For International Orders:

• International Priority Mail is $33.00 per order ($23.00 to Canada or Mexico): Free when you order 4 or more items. Usually takes from 4 to 10 days, depending on the destination country.

All orders ship within one business day. Next Day Air and 3-Day Select orders placed before 2PM Eastern Time are usually shipped the same day.

• Next Day Air – Orders placed before 2PM Eastern Time will usually arrive as follows. Orders placed after 2PM Eastern Time count as having been received the following day:
  • Orders placed Before 2PM Eastern Time Monday thru Thursday will arrive the next day.
  • Orders placed Before 2PM Eastern Time on Friday will arrive Monday.
  • Orders placed on Saturday, Sunday or Before 2PM Eastern Time Monday will arrive Tuesday.
• 3-Day Select (USPS Priority Mail usually takes about 3-4 days and ships on the same schedule) – Orders placed before 2PM Eastern Time will usually arrive as follows. Orders placed after 2PM Eastern Time count as having been received the following day:
  • Orders placed Before 2PM Eastern Time Monday and Tuesday will arrive in three days.
  • Orders placed on Before 2PM Eastern Time Wednesday will arrive Monday.
  • Orders placed on Before 2PM Eastern Time Thursday will arrive Tuesday.
  • Orders placed on Before 2PM Eastern Time Friday will arrive Wednesday.
  • Orders placed on Saturday, Sunday or Before 2PM Eastern Time Monday will arrive Thursday.

Shipment speed varies by country, however Global Priority Mail should usually arrive within 2 weeks or less. In many cases, transit times of under a week are possible.

Note, however, that international orders may take 8 weeks or longer to arrive in some cases. This is often happens when Customs in the destination country decides to inspect the package. Even though orders may be delayed by Customs, we have not seen any orders refused — they all are delivered eventually.

Unfortunately, we are only able to accept orders from listed countries. We may expand this list in the future.

Yes.

Your credit card information is stored in a secure encrypted format. Our systems are certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data. You can find out more about CISP at the Visa CISP Information Center

But we go even further than CISC requires: all data is stored in a secure encrypted format so that even if it were somehow accessed, it would be unreadable.

Billions of dollars of merchandise is safely purchased online each year. Credit card companies also typically limit your liability (in the U.S.A. this limitation is $50.00 total for credit cards which are reported to have been lost, stolen or misused).

If you prefer to order by phone, you can call us 24 hours a day at 1-888-9-PHERONE (1-888-974-3766 or 1-306-781-9437 internationally).

Our operators are available right now to take your order!

(Credit or debit card orders only. For checks, cash and money orders, see below.)

If you wish to order Pherone products using a check, money order or direct bank transfer, you can order through Amazon.com

Just go to: Pherone’s Amazon.com Store and place your order!

Yes, you can order with confidence. We fully stand behind our products with our 30 day money-back guarantee.

Pherone products are shipped in plain packaging with the return address name of our shipping agent, “LSI”.

Pherone products are colognes, and are marked as “Cologne” on customs forms when shipped internationally. To date we have had no problems with shipments to any country in the world.

Privacy Policy
Effective Date: January 1, 2026

This Privacy Policy explains how Pherone Pheromones (“Pherone,” “we,” “us,” or “our”) collects, uses, and shares personal
information when you visit our website, use our services, or use our ChatGPT app.

1) Scope
This policy applies to:
– Our website and online store (pherone.com)
– Our ChatGPT app (the “App”) that provides product information and recommendations

2) Information We Collect
A) Information you provide
– Contact details (e.g., name, email, shipping/billing address)
– Order details (e.g., items purchased, delivery preferences)
– Support communications (messages you send to us)

B) App inputs (when you choose to use the App’s guidance flow)
– Age range (optional)
– Product-line interest (e.g., men’s or women’s)
– Preference questions (e.g., social role / desired effect)
We collect only what is needed to provide recommendations.

C) Automatically collected information
– Device and usage data (e.g., IP address, browser type, pages viewed)
– Cookies and similar technologies

D) Payment information
Payments are processed by our payment providers. We do not store full payment card numbers.

3) How We Use Information
We use information to:
– Provide product recommendations and information
– Process and fulfill orders
– Provide customer support
– Improve our website and services
– Prevent fraud and secure our systems
– Comply with legal obligations

4) How We Share Information
We may share information with:
– Service providers (hosting, analytics, email, payments, shipping/fulfillment)
– Legal authorities if required by law
– A successor entity if our business is sold or transferred

When you use the ChatGPT app, OpenAI processes your conversation under its own policies. We only receive the information
our tools request for the stated purposes.

5) Your Choices
You can:
– Opt out of marketing emails (unsubscribe link or contact us)
– Disable cookies via your browser settings (some features may not work)
– Request access or deletion of your data (contact us below)

6) Data Retention
We keep information only as long as needed for the purposes above, unless a longer period is required by law.

7) Children’s Privacy
Our products are intended for adults. We do not knowingly collect personal information from children under 13.

8) Changes to This Policy
We may update this policy from time to time. The “Effective Date” above reflects the latest revision.

9) Contact Us
Pherone Pheromones
Email: info@pherone.com
Mailing Address:
Pherone
1800 Quality Drive NE
Wilson, NC 27893