Here are answers to questions about Pherone’s ordering and shipping policies and practices. To purchase Pherone’s highly-effective pheromone cologne formulas, click here. For our FAQ on pheromones, click here.
You can order with confidence from Pherone. We are committed to providing you with the best products, the greatest value and the fastest service possible.
- What are the shipping costs?
- When will my order arrive?
- What about international shipping costs and delivery times
- My country isn’t listed. How can I order Pherone products?
- Is it safe to buy online?
- How can I order by phone?
- Does Pherone accept checks, cash or money orders?
- What if I don’t like a product? Can I return it?
- How is it packaged? Are Pherone products sent in discreet packaging?
- How are Pherone products marked for international customs? Are there any problems with international delivery?
What are the shipping costs?
For the U.S.A.:
- Priority Mail is $9.00 per order: Free when you order 2 or more items.
- First Class Mail is $5.00 per order: Free when you order 2 or more items.
For International Orders:
- International Priority Mail is $33.00 per order ($23.00 to Canada or Mexico): Free when you order 4 or more items. Usually takes from 4 to 10 days, depending on the destination country.
When will my order arrive?
All orders ship within one business day. Next Day Air and 3-Day Select orders placed before 2PM Eastern Time are usually shipped the same day.
- Next Day Air – Orders placed before 2PM Eastern Time will usually arrive as follows. Orders placed after 2PM Eastern Time count as having been received the following day:
- Orders placed Before 2PM Eastern Time Monday thru Thursday will arrive the next day.
- Orders placed Before 2PM Eastern Time on Friday will arrive Monday.
- Orders placed on Saturday, Sunday or Before 2PM Eastern Time Monday will arrive Tuesday.
- 3-Day Select (USPS Priority Mail usually takes about 3-4 days and ships on the same schedule) – Orders placed before 2PM Eastern Time will usually arrive as follows. Orders placed after 2PM Eastern Time count as having been received the following day:
- Orders placed Before 2PM Eastern Time Monday and Tuesday will arrive in three days.
- Orders placed on Before 2PM Eastern Time Wednesday will arrive Monday.
- Orders placed on Before 2PM Eastern Time Thursday will arrive Tuesday.
- Orders placed on Before 2PM Eastern Time Friday will arrive Wednesday.
- Orders placed on Saturday, Sunday or Before 2PM Eastern Time Monday will arrive Thursday.
What about international delivery times?
Shipment speed varies by country, however Global Priority Mail should usually arrive within 2 weeks or less. In many cases, transit times of under a week are possible.
Note, however, that international orders may take 8 weeks or longer to arrive in some cases. This is often happens when Customs in the destination country decides to inspect the package. Even though orders may be delayed by Customs, we have not seen any orders refused — they all are delivered eventually.
My country isn't listed on your order form. How can I order Pherone products?
Unfortunately, we are only able to accept orders from listed countries. We may expand this list in the future.
Is it safe to buy online?
Your credit card information is stored in a secure encrypted format. Our systems are certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data. You can find out more about CISP at the Visa CISP Information Center
But we go even further than CISC requires: all data is stored in a secure encrypted format so that even if it were somehow accessed, it would be unreadable.
Billions of dollars of merchandise is safely purchased online each year. Credit card companies also typically limit your liability (in the U.S.A. this limitation is $50.00 total for credit cards which are reported to have been lost, stolen or misused).
How can I order by phone?
If you prefer to order by phone, you can call us 24 hours a day at 1-888-9-PHERONE (1-888-974-3766 or 1-306-781-9437 internationally).
Our operators are available right now to take your order!
(Credit or debit card orders only. For checks, cash and money orders, see below.)
Does Pherone accept checks, cash or money orders?
If you wish to order Pherone products using a check, money order or direct bank transfer, you can order through Amazon.com
Just go to: Pherone’s Amazon.com Store and place your order!
What if I don't like a product? Can I return it?
Yes, you can order with confidence. We fully stand behind our products with our 30 day money-back guarantee.
How is it packaged? Are Pherone products sent in discreet packaging?
Pherone products are shipped in plain packaging with the return address name of our shipping agent, “LSI”.
How are Pherone products marked for international customs? Are there any problems with international delivery?
Pherone products are colognes, and are marked as “Cologne” on customs forms when shipped internationally. To date we have had no problems with shipments to any country in the world.
Any customer information collected by Pherone will be used only by Pherone. Your information is safe with us. We will never sell, lease, rent or share your information with any other company.
Our site uses a secure ordering system. We collect customers’ contact information (such as their postal and email addresses) and financial information (such as their credit card numbers). Pherone uses this information to send orders to our customers and to communicate regarding any problems or issues that may occur with orders or shipments. From time to time, we may send customers special offers or informative emails.